= Knowledge bases
{wiki=Knowledge_bases}
A knowledge base (KB) is a structured set of information or data that is organized and categorized to facilitate easy access, retrieval, and management. Knowledge bases are commonly used in various contexts, including: 1. **Customer Support**: Many companies create knowledge bases to provide answers to frequently asked questions (FAQs), product information, troubleshooting guides, and tutorials. These resources help customers find solutions quickly without needing to contact customer support.
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