 Conversational scoreboard

A conversational scoreboard is typically a tool or system used to track and analyze the interactions in a conversation, especially in contexts like customer service, sales, or team communication. It provides insights into various metrics related to conversations, such as: 1. **Volume of Conversations**: The number of interactions or messages exchanged over a specified period. 2. **Response Times**: How quickly participants respond to each other, which can be critical in customer support scenarios.