Critical incident technique

ID: critical-incident-technique

The Critical Incident Technique (CIT) is a qualitative research method used to gather information about specific behaviors or events that have significant impact on outcomes in various contexts, such as in psychology, education, healthcare, or organizational settings. Developed by psychologist John Flanagan in the 1950s, the technique focuses on identifying and analyzing critical incidents—either positive or negative—that are particularly noteworthy in the experience of individuals.

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