Customer Service Assurance

ID: customer-service-assurance

Customer Service Assurance (CSA) refers to a set of practices, processes, and standards that organizations implement to ensure the quality and consistency of their customer service. It aims to improve customer satisfaction by providing reliable support and addressing customer needs effectively. CSA encompasses various elements, including: 1. **Quality Control**: Monitoring and evaluating customer service interactions to ensure that representatives adhere to company standards and policies.

New to topics? Read the docs here!