Interactive Intelligence, now known as NICE inContact after being acquired by NICE Ltd. in 2016, is a company that provides cloud-based communication and customer engagement solutions. It focuses on enabling organizations to enhance their customer service capabilities through various technologies, including: 1. **Cloud Contact Center Solutions**: Interactive Intelligence offers tools that help businesses manage customer interactions across multiple channels, including voice, email, chat, and social media. This helps improve customer experience and operational efficiency.
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