A call center is a centralized office or facility that is designed to manage a large volume of telephone calls, typically for the purpose of providing customer service, support, telemarketing, or sales. Call centers employ agents who handle incoming and outgoing calls to assist customers with inquiries, complaints, orders, or other requests. There are two main types of call centers: 1. **Inbound Call Centers**: These handle incoming calls from customers. The main focus is on customer service, support, and assistance.
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