Represent telephone lines by a closed migration process with free-line, operator and automated-service colonies. Accepted arrivals have rate when a free line exists, operators complete at rate , and automated calls complete at rate . Define and
The product-form stationary distribution of a closed migration process and Poisson arrivals see time averages give the displayed blocking probability. This extends a single-operator model without treating the independent operators as a server with rate when fewer than calls are present.
In a one-operator closed migration process representing a finite-line switchboard, let count calls waiting for or receiving the operator's connection service and let count connected calls. At a stationary distribution, the expected drift of is , and that of is . Poisson arrivals see time averages identifies the full-state probability with . Thus the accepted arrival rate, operator throughput and completed-call rate coincide. This is a useful independent check on the product-form stationary distribution of a closed migration process.

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