Queueing delay ($W_q$)

The queueing delay is the time between a customer's arrival and the start of its service, excluding its own service time. Under first come first served with service rate $C$, its queueing delay is the queue workload ahead of it divided by $C$. The customer sojourn time also includes the customer's own service. In a preemptive priority queue with a shared buffer, a voice customer's initial waiting time depends only on the voice queue workload already present.