Their websites a bit shitty, clearly a non cohesive amalgamation of several different groups.
E.g. you have to create several separate accounts, and different regions have completely different accounts and websites.
The Europe replacement part website for example is clearly made by a third party called flex.com/ and has Flex written all over it, and the header of the home page has a slightly broken but very obviously broken CSS. And you can't create an account without a VAT number... and they confirmed by email that they don't sell to non-corporate entities without a VAT number. What a bullshit!
Ciro doesn't know how to explain it, but ThinkPads just feel... right. The screen, the keyboard, the lid, the touchpad are all exactly what Ciro likes.
Ciro is also reassured to see that in every enterprise he's been so far as of 2020, ThinkPads are very dominant. And the same when you see internal videos from other big tech enterprises, all those nerds are running... Ubuntu on ThinkPads! And the ISS.
Those nerds like their ThinkPads so much, that Ciro has seen some acquaintances with crazy old ThinkPad machines, missing keyboard buttons or the like. They just like their machines that much.
ThinkPads are are also designed for repairability, and it is easy to buy replacement parts, and there are OEM part replacement video tutorials: www.youtube.com/watch?v=vseFzFFz8lY No visible planned obsolescence here! With the caveat that the official online part stores can be shit as mentioned at Section "Lenovo".
Further more, in 2020 Lenovo is announced full certification for Ubuntu www.forbes.com/sites/jasonevangelho/2020/06/03/lenovos-massive-ubuntu-and-red-hat-announcement-levels-up-linux-in-2020/#28a8fd397ae0 which fantastic news!
The only thing Ciro never understood is the trackpoint: superuser.com/questions/225059/how-to-get-used-of-trackpoint-on-a-thinkpad Why would you use that with such an amazing touchpad? And vimium.