An observation can increase entropy

Consider a binary state $X$ and a report $Y$ with the following joint probability mass function:Before the report, $X=0$ is strongly favored: its information entropy is $H(X)=h_2(1/10)\approx 0.468996$ bits, where $h_2$ is binary entropy. A report $Y=1$ makes the two states equally likely, so $H(X\mid Y=1)=1$ bit, strictly larger than before. This report occurs with probability $1/5$. The more common report $Y=0$ determines $X=0$, giving $H(X\mid Y=0)=0$. Therefore the averaged conditional entropy isThe resulting mutual information is $I(X;Y)=h_2(1/10)-1/5\approx 0.268996$ bits. The rare report increases uncertainty about the state; that increase does not make the report useless. Together the reports remove uncertainty on average. These are stipulated probabilities in an exact model, not measured frequencies.